Are you planning to book a car and not sure how to do it best? Or maybe you have already made a reservation and want to clarify the rental conditions? Then you're on the right track! This page contains all the frequently asked questions with answers to them.
Franchise
WHAT IS A DEDUCTIBLE?
It is the maximum monetary limit of the customer's liability in case of an insurance event. Damages above the deductible are covered by the insurance company.
Deductible with a liability limit of 30,000 rubles costing 6,000 rubles (Only for KIA RIO X)
In case of an accident, theft, or other property damage caused to the vehicle by the renter or third parties during the rental period, the renter will pay the cost of the deductible of 30,000 rubles (thirty thousand rubles) and will not bear any further material responsibility for the vehicle. The cost of the deductible with limited liability is 6,000 rubles (six thousand rubles). (These details are provided for the KIA RIO X; for other cars, please clarify with the manager)
FULL COVERAGE DEDUCTIBLE
Calculated at 1,000 rubles per day, but no less than 8,000 rubles. In case of an accident, theft, or other property damage caused to the vehicle by the renter or third parties during the rental period, the renter will not bear any material responsibility for the property damage to the vehicle. (These details are provided for the KIA RIO X; for other cars, please clarify with the manager)
IN CASE OF REFUSAL TO PURCHASE THE DEDUCTIBLE
The renter assumes full financial responsibility for compensating and paying for damages in the event of full damage caused by an accident, vehicle theft, or other property damage caused by the renter during the rental period.
ANY DEDUCTIBLE DOES NOT APPLY
To the renter who got into an accident while under the influence of alcohol, drugs, or toxic substances, or who failed to take the necessary measures to secure the vehicle, such as parking it in official parking areas, locking the doors, and otherwise showing due diligence in safeguarding the rented vehicle.
Insurance
IS INSURANCE INCLUDED IN THE CAR RENTAL PRICE AND WHAT DOES IT COVER?
The rental price includes insurance for damage and theft with a deductible.
WHAT DOES FULL INSURANCE AND BASIC INSURANCE WITH A DEDUCTIBLE NOT COVER?
The insurance does not cover:
- Damage or theft of wipers, CD player, antenna, tires, wheels, registration plates, keys, mirrors, car underbody
- Damage to windows, roof, and interior upholstery
- Loss of vehicle documents
- Damage caused while under the influence of alcohol or drugs
- Damage caused during off-road driving
- Damage caused while transporting the vehicle by sea or river transport
- Theft or damage to personal belongings of the driver left in the vehicle
Deposit
HOW LONG IS THE DEPOSIT BLOCKED AND HOW QUICKLY IS IT UNBLOCKED?
ALECAR returns the deposit immediately after the vehicle is returned. If fines are documented during the rental period, the customer is required to pay the fines in full.
WHAT CAN CAUSE DEDUCTIONS (RETURN OF A PARTIAL AMOUNT)?
A partial amount may be returned if the customer used additional options, additional equipment, returned the car later than the agreed period, or returned the vehicle with damages or an empty fuel tank.
